Terms of sale — Consumer

These terms of sale apply to agreements for the purchase of physical goods entered into between you, the consumer, and Stockholm Coffee Tools AB (corporate ID 559237-6346), hereafter referred to as "SCT", "we" or "us".

The purchase is governed by mandatory Swedish consumer protection legislation — primarily the Consumer Sales Act (Konsumentköplagen 2022:260), the Distance and Off-Premises Contracts Act (2005:59), and the E-Commerce Act (2002:562). If any clause below conflicts with mandatory law, the law prevails.

Contact details:

• Stockholm Coffee Tools AB
• Corporate ID: 559237-6346
• Fabriksvägen 5, 171 48 Solna, Sweden
• Email: info@nordiccoffeetools.se
• Phone: +46 70 123 45 67

The technical steps to enter the agreement

The purchase is completed digitally in the following steps:

1. You add one or more items to the cart.
2. You go to checkout and enter the shipping address and choose payment and shipping methods.
3. You review the order summary and activate the payment button — which constitutes your binding order.
4. SCT sends an order confirmation by email. The agreement is concluded when the confirmation has been sent.

Until the payment button is activated you can freely change the cart contents, shipping address, and payment/shipping method. If you discover an input error after payment has been completed, contact us immediately and we will help you correct the details.

Language and archiving

The agreement is concluded in Swedish. The order confirmation is archived electronically by SCT. You can request a copy of your agreement at any time by emailing info@nordiccoffeetools.se.

The right to refuse an order

We reserve the right to refuse an order if the product is sold out or if there is an obvious pricing error. If an obvious error is discovered after an order has been placed, we will notify you before the goods are handed over for shipping and give you the option to either complete the purchase at the correct price or cancel free of charge.

All prices are quoted in Swedish kronor (SEK) and include VAT (25 %). Any shipping costs are added and are shown at the time of order.

Price reductions and reference price

For promotions and temporary price reductions, the comparison price we show is the lowest price the product has had during the 30 days immediately preceding the price reduction, in accordance with section 7 a of the Price Information Act (Prisinformationslagen 2004:347). If the product has been on sale for less than 30 days, the lowest price applied during the actual sales period is used.

Payment is taken at the time of the order through the payment methods offered at checkout — for example card payment or another digital payment solution. Your order is processed only once the payment has been approved.

For consumer purchases we offer two delivery options. The shipping method is chosen at order time. Professional installation is part of our offering for business customers and is not provided as a standard option for consumers — get in touch if you have specific needs.

Shipping (delivery to address)

The product is delivered to the address provided via a carrier. Shipping cost is calculated per order and communicated before or in connection with the order.

Pickup (collection in Solna)

You can collect your order from us at Fabriksvägen 5, 171 48 Solna by appointment. Pickup is free of charge.

Delivery times

The estimated delivery time is communicated with the order confirmation. In the event of a material delay, you have the right to cancel the purchase under the Consumer Sales Act.

The risk for the goods passes to you when you (or your representative) take delivery of the goods, in accordance with the Consumer Sales Act. Damage that occurs during transport from us to you is therefore SCT's responsibility.

SCT does not offer professional installation as a consumer service. You are responsible for ensuring the equipment is installed according to the manufacturer's instructions — either yourself or by a qualified technician you engage. Regardless of who performs the installation, the following care requirements apply for complaint and warranty rights to be preserved.

Water quality

Coffee machines, grinders and brewers are particularly sensitive to incoming water quality. Parameters such as hardness (dH), pH and chlorine content must fall within the manufacturer's specified range. Water outside these values often leads to limescale buildup, corrosion or component failure.

Your responsibility as customer:

• Check the local water quality against the manufacturer's specification in your manual.
• Where needed, install a water filter or softening solution that meets the specification.
• Carry out regular descaling at the intervals in the manual and keep documentation (date and product used).

If a fault can be traced to these instructions not being followed it is treated as the result of abnormal use, and remedy may be refused. We're happy to help with a water analysis and recommend a suitable filter — get in touch before installation.

Service and interventions

Repairs and interventions on the equipment must be carried out by SCT or by a technician approved by SCT. Interventions performed by other parties may invalidate complaint and warranty rights.

As a consumer you have the right to withdraw from the purchase within 14 days of receiving the goods, under the Distance and Off-Premises Contracts Act (2005:59).

The right of withdrawal applies provided that you have only handled the goods to the extent necessary to determine their nature, characteristics and function. If you have used the goods beyond that, the right of withdrawal still applies, but we have the right to make a deduction for diminished value — see "Deduction for diminished value" below. Some goods are entirely exempt from the right of withdrawal; see "Exceptions from the right of withdrawal" at the end of this section.

How to notify us that you withdraw

The simplest way is to use the withdrawal button in your customer account. When signed in:

1. Go to My account → Withdraw a purchase.
2. Choose the order you want to withdraw. Your contact details are pre-filled from your account.
3. Confirm the request. The time is recorded in our system and a confirmation is sent immediately to your registered email with a unique reference.

You can also notify us in writing by email to info@nordiccoffeetools.se before the withdrawal period has expired. It is sufficient that you make clear you wish to use your right of withdrawal — you may use the Swedish Consumer Agency's official withdrawal form, but it is not required.

The form can be downloaded from the Swedish Consumer Agency's website: publikationer.konsumentverket.se — withdrawal form.

Your right to inspect the goods

You have the right to inspect and try the goods to the extent needed to determine their nature, characteristics and function — much as you would in a physical store. The right of withdrawal does not depend on the original packaging being unbroken.

Deduction for diminished value

If you have handled the goods to a greater extent than was necessary to determine their nature, characteristics and function — for example by installing and continuously using an espresso machine over time — we have the right to make a reasonable deduction from the refund corresponding to the diminished value. A brief functional test or simple unpacking does not give rise to a deduction.

To minimise diminished value, we strongly recommend that the original packaging and accompanying protective materials are used for the return, and that the machine is not connected to water or power beyond what is needed for a brief functional check.

Return time and return shipping

The goods must be returned without undue delay and no later than 14 days after notifying us. Return shipping is paid by you.

Refund

We refund the purchase price (including the original delivery cost for standard delivery, with any deduction for diminished value) within 14 days of receiving the goods or from when you can show that they have been sent back. The refund is made to the same payment method used for the purchase, unless otherwise agreed.

Exceptions from the right of withdrawal

The right of withdrawal does not apply to:

• Goods made or clearly customised to your specifications (custom orders).
• Goods that cannot be returned in essentially the same condition due to their nature.
• Sealed goods that have been opened and cannot be restored for hygiene reasons.

Information that a specific product is covered by an exception is provided on the product page and in connection with the order.

Your complaint right — 3 years

Under the Consumer Sales Act (2022:260) you have the right to complain about a fault in the goods within three (3) years of receipt. You should complain within a reasonable time of discovering, or reasonably should have discovered, the fault.

Reverse burden of proof during the first 24 months

During the first twenty-four (24) months after receipt, a fault is presumed to be original — i.e. to have existed at delivery. SCT bears the burden of proving that the fault is due to misuse, accident, or failure to follow operating and care instructions. After 24 months, during the final year of the complaint period, you are responsible for showing that the fault is original.

Remedies for faults

For an approved complaint you are primarily entitled to remedy (repair) or replacement. If the fault is not remedied within reasonable time and without significant inconvenience to you, you may also be entitled to a price reduction or to cancel the purchase.

SCT prioritises repair over replacement, both for environmental and sustainability reasons.

How to file a complaint

1. Contact us by email or phone with a description of the fault and your order number.
2. We make an initial assessment and come back with a proposed action.
3. Where needed we arrange shipping to service or send replacement parts.

Voluntary warranty

Many of our products are also covered by a voluntary warranty from the manufacturer. The warranty period and terms vary by brand and are stated in the product documentation. A voluntary warranty never limits your statutory rights under the Consumer Sales Act.

Goods with digital elements

A growing share of our range — for example espresso machines with PID control, digital displays, or accompanying mobile applications — qualifies as goods with digital elements under chapter 9 of the Consumer Sales Act. For such products, necessary security and functional updates must be provided for as long as you, the consumer, can reasonably expect, normally at least throughout the complaint period.

SCT delivers the manufacturer's updates and notifies you by email or directly in the associated app when a relevant update is available. If a missing update means the product no longer functions according to the agreement, that constitutes a fault that can be the subject of a complaint as above.

SCT's liability is governed by mandatory consumer legislation and the terms set out in this document.

We are not liable for delay or non-performance caused by circumstances beyond our reasonable control — such as natural disasters, war, pandemic, regulatory decisions, strike, transport disruption or supplier shortage. Force majeure relieves us of damages liability for the delay itself, but does not affect your mandatory right under the Consumer Sales Act to cancel the purchase if delivery becomes materially delayed.

For information on how SCT collects, stores and processes your personal data — including your statutory rights under GDPR to request a register extract, correction or deletion — please refer to our separate privacy policy.

We always prefer to resolve a dispute directly with you as a customer. Contact us first and we will respond promptly.

If we cannot reach agreement, you as a consumer can turn to the Swedish National Board for Consumer Disputes (ARN):

• Allmänna reklamationsnämnden (ARN)
• Box 174, 101 23 Stockholm, Sweden
• www.arn.se

Our policy: we follow ARN

ARN's decisions are formally recommendations rather than binding judgments. SCT nevertheless has a policy of following ARN's recommendations in every individual case. We treat it as a commitment to our customers and as a way to ensure that complaints are handled fairly even when we and the consumer have reached different assessments.

Disputes can also be tried by Swedish general courts under Swedish law.

Questions about these terms or about your order? Get in touch:

• Stockholm Coffee Tools AB
• Corporate ID: 559237-6346
• Fabriksvägen 5, 171 48 Solna, Sweden
• Email: info@nordiccoffeetools.se
• Phone: +46 70 123 45 67

We typically reply within 24 hours on weekdays.